A Legacy of Social Impact
Our Purpose is to Enrich the Community and Our Environment
Experience matters. It’s how you grow, how you innovate, and how you create meaningful change. And it’s how we know the right way to blend cleaning excellence with social responsibility.
“What stood out to me was that they’re not just providing a service; they’re working with us to create safe, dignified spaces for our tenants.”
Clive Bowden, Chief Commercial Officer, Housing First
Our Mission
We provide healthier and cleaner environments for our staff, our clients and our communities by;
Employing innovative solutions and sustainable practices
Engaging with our communities for Continuous Improvement
Enriching the lives of those most vulnerable through Social Outcomes
How Crown property services creates dignified, safe spaces for housingfirst residents
“When we were looking to tender our cleaning services, we had previously relied on small subcontractors , but this approach created operational risks.
Moving to larger-scale contracts required a different level of compliance, appreciation of risk, risk management policies, procedures, and insurances. George and his team at Crown Property Services not only met these requirements but stood out for their enthusiasm for purpose-driven work, passion for technology, and commitment to quality.
Their maintenance reporting system means they’re like our eyes on the ground – it saves us so much time identifying issues on-site in real-time and sending updates directly to our team. Their use of GPS tracking, and live reporting was leading the way at the time. These tools have been invaluable—not only for security but also for resolving disputes and maintaining quality.
What stood out to me was that they’re not just providing a service; they’re working with us to create safe, dignified spaces for our tenants. George instils a high level of authenticity in his values, which flow from the top down. His staff are properly trained and well-supported. That’s a big differentiator compared to other providers.
After more than three years of working with Crown, I know I can pick up the phone, and George will handle any issue quickly and appropriately. It’s a true partnership, built on joint values, the culture he instils, and the service levels he strives for personally.
Crown Property Services has proven to be a partner we can rely on to deliver consistent, quality results for our residents.“
Clive Bowden
Chief Commercial Officer, Housing First
The desire to create meaningful change is at the heart of our vision. Inspired by the values we set out to build a company that not only delivered exceptional cleaning services but also made a difference in the communities it served. With this vision, Crown Property Services was born, a company that defined what it meant to be a leader in the cleaning industry.
Our growth is a testament to the power of purpose – driven work. As we expanded from Melbourne to a national presence, it wasn’t just quality cleaning that stood out — it was our commitment to the people and communities we serve.
We knew that good service alone wasn’t enough. At Crown Property Services, our focus has always been on more than just cleaning — it’s about creating meaningful change and uplifting the communities we serve. By continually striving for excellence, we ensure our work leaves a lasting impact.
Cleaning for us is a purpose-driven mission. Our goal is to deliver outstanding results, elevate the lives of those around us, and contribute to a better, brighter future for everyone. It’s this commitment that defines us.
Leading with Purpose
EMPOWERING INDIVIDUALS
We believe in fostering growth and independence. Through training initiatives like our BSCAA courses, we empower individuals to gain valuable skills and build sustainable careers. Whether it’s through employment or community engagement, we strive to elevate those who need it most.
COMMUNITY IMPACT AT OUR CORE
At Crown Property Services, we go beyond cleaning. We’re dedicated to giving back to the community, whether through supporting the homeless with free services or offering employment opportunities to locals. Our initiatives, like the “Roughin’ It Challenge” and our Tenant Engagement Program, ensure that we leave a positive mark on every community we touch.
DIVERSITY AND INCLUSION
We embrace diversity at every level. From local employment initiatives to inclusivity programs, Crown Property Services is committed to creating a workplace and community where everyone can thrive. Our work with First Nation and social enterprise organisations further strengthens our focus on building a fairer, more inclusive society.
EXCELLENCE IN EVERY DETAIL
With nationally recognised certifications like triple ISO certification, Crown Property Services holds itself to the highest standards. Our commitment to delivering exceptional services is evident in everything we do, from top-notch cleaning to rigorous health and safety practices. We’re proud of our reputation for reliability and quality.
Commitment Beyond CleaninG
At Crown Property Services, we go beyond cleaning to create lasting change in the communities we serve. By partnering with First Nation and social enterprise organisations, we foster diversity, inclusivity, and local employment, aligning with community and council initiatives across Australia.
Local Employment
Helping individuals secure jobs in their communities to promote growth and independence.
Tenant Engagement
Training social housing residents to manage cleaning roles within their residences, fostering pride and autonomy.
BSCAA Sponsorships
Providing accredited training to empower individuals and enhance career opportunities.
Homelessness Awareness
Supporting causes like the “Roughin’ It Challenge” to raise funds and awareness for homelessness.
Social Responsibility Policies
Our Modern Slavery Policy, Indigenous Policy, and Reconciliation Action Plan (RAP) guide our efforts toward inclusivity and equity.
Through these initiatives, we deliver more than services — we create positive, meaningful impact.
How We Measure Impact
Success isn’t just about numbers, we evaluate our achievements holistically, focusing on the tangible ways we contribute to communities, improve sustainability, and foster inclusivity.
Community Engagement
Strengthening ties with local organisations and increasing outreach to communities in need.
Diverse Employment
Actively supporting minority and underrepresented groups through job creation and inclusive hiring practices.
Training Initiatives
Enhancing staff development with sensitivity and diversity training, ensuring compassionate interactions with vulnerable individuals.
By tracking these areas, we hold ourselves accountable for creating meaningful change and leaving a lasting impact.
“Crown Property Services is a great organisation.
They have also donated to one of our family housing projects in Dandenong Housing, which was instrumental in providing spare space for our clients.
They have been instrumental in providing exceptional support to some of our other offices and sites, making a significant difference in our operations.
The team are very responsive and accommodating to our needs as a non-profit organisation.
Our relationship is more than just a partnership; it’s a shared commitment to our core values and a shared vision of ending homelessness.“
Erina-Jade Wong
Asset Manager – Offices & Sites, Property Assets Team, Launch Housing
The values
we stand by
HUMAN
We are human at heart, being different and unique at the same time, showing compassion for one another and supporting each other for a purpose-driven life.
HONEST
We are honest in the work we are entrusted to perform and respectfully share what we are thinking, even when it may be difficult to say. (And if a bad decision is made, we take responsibility – we’ll be the first to admit it and won’t blame any external factors).
PROUD
We are proud of the work we do. We strive for the best but we also know that how we do things matters as much as what we do.
CONNECTED
We create genuine partnerships with each other and our clients, sharing in the achievement of their goals and supporting our clients to fulfill their mission.
CURIOUS
We foster our curiosity as a business and as individuals by asking: “What if?” and “Why?” thereby creating a culture of innovation and committed leaders in the industry – continuous learning is our goal.
HOW WE HELP
Better cleaning, every time
A job done well is only the beginning.
We make each job better than the last.
Experience the difference