The key element here is not only communication but effective communication, where you outline the specific problem/issue and provide a mutually beneficial outcome/result for both yourself, the client and the company.
To have absolute confidence in your decision and take ultimate pride in your service work. If a bad decision is made, be the first person to admit it and don’t blame any external factors.
To take ownership for your actions and be held responsible for your service outcomes.
To provide satisfied service, each time, every time.
To be punctual and to encourage confidence in those you cater for.