Crown Property Services strives to maintain a consistently high level of cleaning service, which is in conformance with contract, mandatory, health and environmental requirements.
The staff of Crown Property Services are aware of the need for good customer relationships to achieve customer satisfaction and Crown Property Services shall strive for a high level of staff satisfaction.
Crown Property Services shall allocate adequate resources and facilities to ensure quality of product and service compliance with agreed specifications and also the comfort and safety of staff.
To ensure CROWN PROPERTY SERVICES quality objectives are achieved and maintained, the company has adopted the following strategy:
(a) The undertaking of a Quality Management System based on ISO 9001:
(b) Monitoring of customer feedback to obtain a measure of the effectiveness of the quality policy.
(c) An ongoing evaluation of systems will be performed and the quality policy refined to achieve a consistent provision of Quality service that satisfies
the customers changing requirements.
Crown Property Services regards communication with customers as critical to the effectiveness of the quality system.
Above all else, this organisation is committed throughout its operations to the production of the highest quality service.